18 Things Every Kuwait Online Seller Must Know About the Digital Commerce Law
Kuwait's Digital Commerce Law (Decree No. 10/2026) is a landmark regulation that applies to every person or business selling products or services online in Kuwait — whether through a website, Instagram, or any digital platform. Non-compliance can result in fines and business suspension.
Here are the 18 requirements you need to know, organized by category.
Business Identity & Registration
1 MOCI Business Registration
You must register your online business with the Ministry of Commerce and Industry (MOCI). This is the foundation of legal operation in Kuwait.
2 Display Business Identity
Your website or social media page must clearly display your business name, commercial registration number, and contact information in both Arabic and English.
Language & Communication
3 Arabic Language Support
All product information, terms, and official communications must be available in Arabic. This is not optional — it's a legal requirement for operating in Kuwait.
4 Arabic Invoices & Receipts
Every transaction must generate an invoice or receipt that includes Arabic text. This covers product names, prices, dates, and your business details.
Pricing & Payment
5 Transparent Pricing in KWD
All prices must be displayed in Kuwaiti Dinar (KWD) and must include any applicable fees, shipping costs, or taxes. No hidden charges are permitted.
6 Secure Payment Processing
You must offer secure payment methods and protect customer financial data. KNET integration is standard for Kuwait-based transactions.
Consumer Protection
7 Return & Refund Policy
You must publish a clear return and refund policy. Customers generally have the right to return products within a specified period. Your policy must state the timeframes, conditions, and process.
8 Return Exception Disclosure
If certain products cannot be returned (custom-made items, perishable goods, digital downloads, etc.), you must clearly disclose these exceptions before purchase.
9 Complaint Handling System
You must have a documented process for receiving and resolving customer complaints. Response times and escalation procedures should be defined.
10 Delivery Commitments
You must provide estimated delivery dates and honor them. If delays occur, customers must be notified promptly with options for cancellation or refund.
Legal Documentation
11 Terms & Conditions
Your platform must have published Terms & Conditions that cover your obligations, customer rights, dispute resolution, and governing law (Kuwait).
12 Privacy Policy
A clear privacy policy explaining what data you collect, how it's used, stored, and protected is mandatory. This aligns with both Kuwait law and international standards.
13 Contract Management
All agreements with suppliers, influencers, and service providers must be documented. Digital contracts are valid under Kuwait's Digital Commerce Law.
Marketing & Advertising
14 Influencer Disclosure
If you work with influencers or brand ambassadors, paid partnerships must be clearly disclosed. You must maintain records of all influencer contracts and campaigns.
15 Truthful Advertising
All product descriptions, images, and marketing claims must be accurate. Misleading advertising can result in fines and legal action under the Decree.
16 Ad Review Process
Maintain a review process for all advertising content to ensure compliance with Kuwait's advertising standards and the Digital Commerce Law.
Data & Record Keeping
17 Transaction Records
You must maintain comprehensive records of all transactions, including orders, payments, returns, and complaints, for a minimum period as specified by law.
18 Data Protection
Customer personal data must be stored securely, with appropriate access controls. Data breaches must be reported promptly. Cross-border data transfers must comply with applicable regulations.
Check Your Compliance Score
Use our free compliance checker to see how your business measures up against all 18 requirements of Decree 10/2026.
Check Your Score →Staying compliant isn't just about avoiding fines — it's about building trust with your customers and establishing a professional, legally sound online business in Kuwait. Zelicra helps you track, manage, and maintain compliance with all 18 requirements automatically.
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